關於訂單 About Orders

Q: 我還沒有收到包裹應如何處理?

A: 如你有包裹的物流號，你可以到網站的訂單查詢頁查看。如沒有解決，請與我聯絡(Instagram: ig.cutelybear)，會儘快回覆。

Q: What should I do if I haven't received my package?

A: If you have a tracking number for your package, you can check the order status on our website. If that doesn't resolve the issue, please contact me (Instagram: ig.cutelybear), and I will reply as soon as possible.

 

Q: 購買時顯示「您無法新增更多 PTCG USED牌 ??? - 現貨 至購物車。」，該怎麼辦？

A: 由於點選「現貨」項但現貨量不足, 刷新購物車後即可顯示現有現貨量在你的購物車裡。

Q: What should I do if I see “You cannot add more PTCG USED cards ??? - in stock to the shopping cart”?

A: This message appears because the stock quantity is insufficient for the item marked as "in stock." Refreshing your shopping cart will show the available stock quantity.

 

Q: 我應如何支付我的訂單?

A: 我們的網站可以支持多種支付方式，如：VISA、Mastercard、AE、Apple Pay、Google Pay和PayPal等。

Q: How can I pay for my order?

A: Our website supports various payment methods, including VISA, Mastercard, AE, Apple Pay, Google Pay, and PayPal.

 

Q: 你們的網站安全嗎?

A: 您可以放心，在我們網店購物是安全的。我們使用最新的安全系統和加密軟件來確保您的個人詳細信息（例如姓名、地址和銀行詳細信息）安全。

Q: Is your website secure?

A: You can shop safely on our online store. We use the latest security systems and encryption software to protect your personal information (such as name, address, and bank details).

 

Q: 如果我收到錯誤或破損産品應如何處理?

A: 得知您收到了錯誤或破損産品，我們深感遺憾。請儘快與我們聯絡 ig.cutelybear@gmail.com ，電郵請包含您的訂單號、您應該收到的物品的名稱以及任何進一步的詳細信息及附上故障產品的圖片。我們將在 3 個工作日內與您聯繫以解決您的問題。

Q: What should I do if I receive an incorrect or damaged product?

A: We are sorry to hear that you received an incorrect or damaged product. Please contact us as soon as possible at ig.cutelybear@gmail.com. Your email should include your order number, the name of the item you were supposed to receive, and any additional details, along with pictures of the damaged product. We will get back to you within 3 business days to resolve the issue.

 

Q: 我可以修改訂單內容嗎?

A: 一旦您下訂單，就無法修改任何詳細信息，我們的倉庫團隊會直接收到訂單，並且已經開始處理您的訂單。

Q: Can I modify the order details?

A: Once you place your order, you cannot modify any details. Our warehouse team receives the order directly and has already begun processing it.

 

關於運送 About Shipping

Q: 我可以選擇甚麼方式運送商品?

A: 提供 SF express / Post Office 運送。

About Shipping
Q: What shipping methods can I choose for my products?

A: We offer SF Express and Post Office shipping.

 

Q: 你們可以寄送到什麼地區?

A: 可寄送至全部地區，台港澳以外地方郵費統一並均以掛號形式寄出。

Q: Which regions can you ship to?

A: We can ship to all regions, with uniform shipping fees for areas outside of Taiwan, Hong Kong, and Macau, all sent by registered mail.

 

Q: 香港的通常運送時間是多久?

A: 通常下單後，將於3個工作天內寄出，約2-3個工作天內會收到産品。

Q: How long does shipping usually take in Hong Kong?

A: Typically, orders will be shipped within 3 business days, and you can expect to receive your products within about 2-3 business days.

 

Q: 國外的郵遞時間是多久?

A: 通常下單後，將於3個工作天內寄出，約7-30個工作天內會收到産品。

Q: How long does international shipping take?

A: Orders will usually be shipped within 3 business days, and you can expect to receive your products within about 7-30 business days.

 

Q: 你們會退回貨品的運費嗎?

A: 很抱歉，我們不提供免費退貨。任何退貨費用將由您自費。

Q: Will you refund the shipping cost for returns?

A: Unfortunately, we do not offer free returns. Any return shipping costs will be at your own expense.

 

*有其他問題可到IG私訊我
Instagram搜尋ig.cutelybear或點選本頁面最右浮動欄快捷鍵。

If you have any other questions, feel free to DM me on Instagram. Search for ig.cutelybear or click the shortcut button on the right side of this page.